TERMS AND CONDITIONS

Last Updated: 24/06/2026

1. About Us

This website is operated by Handmade by Ducky ("we", "us", "our").

Handmade by Ducky is a UK-based sole trader business specialising in handmade accessories and related products.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website.

2. Contact Information

Business Name: Handmade by Ducky

Email: ducky@handmadebyducky.com

For customer service enquiries, please contact us using the details above.

3. Eligibility to Purchase

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You are legally capable of entering into binding contracts.

4. Products

All products sold by Handmade by Ducky are handmade.

Due to the handmade nature of our products:

• Minor variations in colour, pattern placement, size, shape, stitching, and finish may occur.
• Product photographs are intended as a guide only.
• No two handmade items will be completely identical.

Such variations do not constitute faults or defects.

We make every effort to display products accurately, but colours may vary depending on individual device settings.

5. Product Availability

All products are subject to availability.

We reserve the right to:

• Withdraw products from sale.
• Limit quantities available for purchase.
• Refuse or cancel orders where necessary.

If an item becomes unavailable after purchase, we will contact you and offer a refund or alternative solution.

6. Prices

All prices are displayed in Pounds Sterling (£).

Prices may change without notice.

The price payable is the price shown at the time your order is placed.

For customers located outside the United Kingdom, additional customs duties, taxes, import fees, or handling charges may apply. These charges are the responsibility of the customer.

7. Orders

Your order constitutes an offer to purchase products from Handmade by Ducky.

An order is accepted only when you receive confirmation that your order has been processed.

We reserve the right to refuse, cancel, or limit any order where:

• Fraud is suspected.
• Incorrect pricing has occurred.
• Stock is unavailable.
• We are unable to fulfil the order.

8. Handmade and Personalised Orders

Certain products may be:

• Made to order
• Personalised
• Custom designed
• Bespoke

Custom requests must be agreed in writing via email before purchase.

Customers are responsible for checking all information provided, including names, spellings, dates, colours, and specifications.

Once production has commenced, personalised, custom-made, or bespoke products cannot usually be cancelled, returned, or exchanged except where required by law or where the item is faulty.

We reserve the right to decline any custom request.

9. Subscription Boxes

Where subscription products are offered:

• Subscription details will be displayed at the point of purchase.
• Payments may be collected automatically.
• Customers may cancel future renewals before the next billing date.
• Subscription boxes already processed for dispatch may not be cancelled.

We reserve the right to amend subscription pricing, contents, or dispatch schedules.

10. Delivery

Delivery estimates are provided for guidance only.

We are not responsible for delays caused by:

• Postal providers
• Customs authorities
• Severe weather
• Industrial action
• Circumstances beyond our control

Risk in goods passes to the customer upon delivery.

Ownership transfers once full payment has been received.

11. EU Customers

Where applicable, customers residing within the European Union benefit from consumer rights granted under applicable EU consumer protection legislation.

Certain cancellation rights may not apply to personalised, bespoke, or made-to-order products as permitted under relevant consumer legislation.

12. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our separate Refund and Returns Policy.

By placing an order, you acknowledge that you have read and accepted that policy.

13. Intellectual Property

All content on this website including:

• Product photographs
• Logos
• Branding
• Product descriptions
• Graphics
• Website content

is owned by or licensed to Handmade by Ducky.

You may not reproduce, distribute, modify, copy, or use any content without prior written permission.

14. User Conduct

You agree not to:

• Use the website unlawfully.
• Attempt to gain unauthorised access to our systems.
• Introduce viruses, malware, or harmful code.
• Copy or exploit website content.
• Interfere with website functionality.

We may suspend or terminate access where misuse occurs.

15. Reviews and Customer Content

Where customers submit reviews, photographs, or other content:

• You confirm you own the rights to that content.
• You grant Handmade by Ducky permission to display, reproduce, and share such content for promotional and marketing purposes.

We reserve the right to remove content that is unlawful, offensive, misleading, or inappropriate.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

Nothing excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any rights provided under consumer protection law.

To the fullest extent permitted by law, Handmade by Ducky shall not be liable for:

• Indirect losses.
• Consequential losses.
• Loss of profits.
• Loss of business opportunities.
• Loss of data.

Our total liability shall not exceed the value of the order giving rise to the claim.

17. Product Safety

Customers are responsible for using products safely and appropriately.

Products should be inspected before use.

Children should be supervised when using products where appropriate.

Any safety instructions supplied with products must be followed.

18. Privacy

Personal information is handled in accordance with our Privacy Policy.

By using this website, you acknowledge that your information may be processed as described in that policy.

19. Website Availability

We do not guarantee uninterrupted access to the website.

We reserve the right to suspend, modify, update, or remove website content without notice.

20. Force Majeure

We shall not be liable for failure or delay in performing obligations where such failure results from circumstances beyond our reasonable control including:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics
• Pandemics
• Government action
• Postal disruption
• Supply chain failures

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

22. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

Continued use of the website constitutes acceptance of any updated Terms.

23. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Customers residing in the European Union may also benefit from any mandatory consumer protection provisions applicable in their country of residence.

24. Alternative Dispute Resolution

If a dispute arises, we encourage customers to contact us first so we can attempt to resolve the matter amicably.

Nothing in these Terms affects your statutory rights as a consumer.

25. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

ducky@handmadebyducky.com

Address: Archer House,  Britland, Northbourne Road, Eastbourne, BN22 8PW